Additional Information
Use your PNR No for all communication with Sana Travels.
Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.
By use of online booking facility on this site, customer grants his consent to site to allow contact him/her by SMS, email or phone. Customer’s contact details are not shared with anyone as per privacy policy.
Boarding of Passengers
Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time.
Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and
Not entitled for any refund of the ticket amount anyhow.
Sana Travels reserves the right to deny boarding to passengers who are under the
influence of alcohol or owing to any misconduct of behaviour/critically ill/stretcher borne which may not be
deemed safe for travel by Sana Travels.
Photo Identification
Passenger shall present valid e-Ticket along with a valid photo identity card of at
least one of the passengers of the group issued by one the government authority otherwise
they will be denied boarding and not entitled for refund.
Baggage
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Sana Travels rules. Sana Travels shall not take responsibility in the event of loss or damage to the passenger luggage. Sana Travels reserves the right to disallow any excess baggage carried by the passengers.
Sana Travels highly recommends that you remove all valuables (cameras, jewellery, money, electronics, perishables, etc) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Sana Travels responsible for any pilferage/ damage etc. to such valuables. Sana Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will
travel at his / her own risk and consequences.
Delay of Service
Sana Travels may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Sana Travels delays a bus more than 2 hours. Sana Travels may reschedule the journey on the next Sana Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Sana Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams etc.
Cancellation Policy
| Cancellation Cut off Time | Cancellation Return Amount |
|---|
| 1 Minutes To 24 Hours | 0% |
| 24 Hours To 72 Hours | 60% |
| 72 Hours To 168 Hours | 80% |
| More than 168 Hours | 90% |
- Partial Cancellation Is Not Possible.
- Ticket Cancellation Can Be Before 1 Minutes of Journey From Pickup Time.
- It Is Rights Of Sana Travels To Change Cancellation Policy Any Time Without Prior To Notice
- Bookings from this site will be eligible for cancellation through Cancellation Form on this site only. No cancellation request will be entertained by any branch or agent office.
|
No further arguments will be taken into consideration.
Sana Travels may cancel a service without any prior notice in case of circumstances beyond its control.
In such circumstances Sana Travels shall either reschedule the journey for travel on the next
Sana Travels service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance
or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.
Breakdowns
In case of any breakdowns in route, Sana Travels will refund the amount on a prorate basis at the Sana Travels booking counters situated at the origin or destination of the journey. Sana Travels will not make any alternate arrangements of travel for breakdowns en route. Sana Travels is not responsible for any breakdowns of audio, video and air conditioning equipment en route or in the middle of the journey.
Pets
Sana Travels does not allow any pets on board its service.
Contact Information
Sana Travels Helpline (08:00 AM To 11:00 PM): 02813505332
Sana Travels Customer Support Email (Response Time 3 Working Days): sanatravels143@gmail.com
Wallet Policy
Passenger can use 5% of Total Amount or full amount of wallet whichever is less at the time of booking, Customer can also get 50 Rs. cashback after journey completion in their wallet. If the ticket is canceled, wallet amount should not be refunded.